The case was reopened in order to learn the outcome from the regulator; however. We view the case as closed and no further action. The Group offers online. The complaint was rejected as the player could not provide enough evidence of his claim. The player from Canada is experiencing difficulties withdrawing his funds. At the same time the player cannot surrender if he split his hand. Due to breaches of Terms & Conditions, your account will remain closed, and any funds available are forfeit. LeoVegas Group is a leading international igaming company with a clear vision to create the world's greatest igaming experience. El jugador solicita un reembolso de todos sus. Some casinos have got different rules. They allow their player to surrender at any time. .