I will now transfer your complaint to my Since the player stopped responding to our questions, we are. . The player later confirmed that the payout was received after approximately 11 days. Deputy Complaints Team Lead This delay may be caused by. Hi, I have looked into this with our Payments team and have been advised that the withdrawals have now been processed. There was an unique issue on the system. I won $ at Leo Vegas recently and requested a lump sum withdrawal which was approved on after completion of the verification process. I'm sorry to hear about your delayed withdrawal.