This is 'fine' but they give no reason! They only close the case by denying me the legitimate right to defense. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly. This indicates that Pokerstars has the right to close an account. I will close this case with status "waiting for regulator decision. > > In a case. Please note I have an account on [HOST], can I still use [HOST]? Swiss accounts [HOST] will be closed, and. " Please let us know when you will receive the official answer from DGE, and we will. Poker Stars is great. Their tournaments are actually bigger guarantees because they have a larger player base. There's a thread about it that details how this is just so they can get people with case money to reg more tournaments, something something more. You will not understand until it happens to you, and there you will. . This is not necessarily the case. They appeal to the 'Terms of Service'. Fortunately the problem was identified quickly and they had only played in a few tournaments before the accounts were closed. They are much more responsive.